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Alison Clynes
National Customer Service Week gives us a perfect opportunity to celebrate the people who make hospitality businesses thrive. One of this year’s themes is employee engagement, and there’s one often-overlooked factor that has a massive impact on how valued your...
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Paul Chappell
In the hospitality sector, tips are a significant part of their income, so ensuring they receive their fair share is important. When employers don’t distribute tips fairly or keep money that should go to staff, it’s not just unfair; since...
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Paul Chappell
Running a restaurant, pub, or hotel means dealing with tips. Many hospitality businesses use a tronc system to collect and share these tips fairly and economically among staff. What is a tronc scheme? A tronc collects all tips and service...
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Paul Chappell
I don’t normally like doing a ‘negative’ blog, but I think this is a very important one. Operating a tronc scheme is a popular way for UK hospitality businesses to distribute tips fairly among staff while managing tax obligations efficiently....
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Paul Chappell
A question has come my way regarding the calculation of Maternity Pay, which has had my head stuck in the Social Security Contribution legislation book for a little while. So how do we arrive at the answer? First, we need...
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Paul Chappell
The new Employment Rights Bill is set to strengthen the tipping legislation that came into force in October 2024 and is part of the Labour government’s Plan to Make Work Pay pledge. In this pledge, they promised to ‘strengthen the...
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Richard Rowell
I had an excellent dining experience recently at a well-known central London restaurant. First-class service. Great food. But then the bill arrived, and that’s when things got murky. A service charge had been added, but there was no mention that...
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Paul Chappell
Many students have jobs in the hospitality sector or other sectors that receive tips. Once they graduate and need to start repaying their student loans, it raises the question of whether student loan deductions apply to these additional earnings. The...
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Alison Clynes
Wow, it’s hard to believe that it has been 10 months since the watershed moment for UK hospitality, and the Allocation of Tips legislation became law. After years of ‘best practice’ advice and tronc tax arrangements that sought to bring...
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Alison Clynes
The Employment (Allocation of Tips) Act 2023 has introduced significant changes to how tips, gratuities, and service charges are handled in the UK hospitality industry. Although the legislation does not stipulate the need for a tronc scheme, the requirements of...