-
Paul Chappell
Hospitality got some good news on Wednesday. Thousands of smaller venues will stop paying business rates altogether, and there’s no new tax on wages. There’s also a 3.9% rise in the wage floor from April 2027. For a sector where...
- Paul Chappell
Tips are personal. They’re a guest’s way of saying thank you, and everyone on shift wants to know they’re getting their fair share. No wonder Troncmasters get asked a lot of questions. These are the ones we hear most often,...
- Paul Chappell
Tips are the best part of a packed Saturday shift. They’re also one of the trickiest bits of hospitality payroll, because 4 separate sets of rules have a say: Employment law Tax National Insurance Pensions. We get two questions more...
- Paul Chappell
Handing your tronc to an independent Troncmaster is one of the smartest moves a hospitality business can make. It still leaves you with responsibilities, though. We hear it a lot: “We’ve outsourced our tronc, so it’s not our problem any...
- Paul Chappell
Handing the tronc to a trusted member of your team can work brilliantly. It can also make the tips pool the main topic of conversation in the staff room. If you run a restaurant, bar or hotel, and use a...
- Paul Chappell
Tronc schemes have been running quietly behind the bar of British hospitality for the best part of a century. Most people who’ve worked a shift in a restaurant, pub or hotel have heard the word. Far fewer could tell you...
- Paul Chappell
Tips are the part of the pay packet everyone has an opinion on. Customers think they’re rewarding the person who served them. Staff count on them to make the numbers work. And since October 2024, the law has had a...
- Paul Chappell
In the next few weeks, two employment law developments come into force. From 1 October 2026, workers will have six months rather than three to bring a tribunal claim about your tipping policy or your tipping records. 22 September 2026...
- Paul Chappell
We get asked this a lot. Usually by a restaurant or hotel operator who’s just been told they need a tronc scheme, and who’s now staring at three different terms that all sound like the same thing. They’re not the...
- Paul Chappell
We speak to hospitality businesses about troncs every week, and the same handful of questions come up again and again. But alongside those, there are a few questions clients rarely think to ask, but probably should. The most common tronc...